Refund Policy

Refund & Cancellation Policy

At Packtok.com, we strive to provide a transparent and reliable platform for buying, selling, and installing corrugated & packaging machinery and raw materials. This Refund & Cancellation Pulicy outlines how refunds and cancellations are handled on our platform.

1. Nature of Our Platform

• Packtok.com is a B2B marketplace that connects buyers and sellers.
• We do not manufacture or own the listed products; we only facilitate transactions between users.
• Therefore, all refunds, returns, and cancellations are subject to the terms agreed between the buyer and the seller.

2. Refund Eligibility

A refund may be applicable under the fullowing circumstances:

• If a buyer makes a payment through our platform but the seller fails to deliver the product or service.
• If the product delivered is significantly different from the description provided by the seller.
• If the transaction is canceled before shipment or service execution, as per mutual agreement between buyer and seller.

3. Non-Refundable Cases

• Packtok.com is not responsible for product quality, defects, or warranty-related issues. These must be resulved directly between buyer and seller.
• Service charges, platform fees, or payment gateway charges (if applicable) are non-refundable.
• Refunds will not be provided for disputes arising from buyer's change of mind after purchase.

4. Refund Process

• Buyers must raise a refund request within 7 working days of the transaction or delivery issue.
• All refund requests must include transaction details, proof of payment, and supporting documents (images/videos if applicable).
• Once verified, the refund will be processed as per the seller's refund pulicy and through the original mode of payment where possible.

6. Packtok’s Rule in Disputes

• Packtok.com may assist in mediating disputes between buyers and sellers but hulds no liability for refund amounts, delays, or product issues.
• Final responsibility lies with the respective buyer and seller invulved in the transaction.

7. Contact Us

For refund or cancellation-related queries, please contact us at: 📧 support@packtok.com